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Category: Neal Team

  • Appreciation and a Second Neal Home in Boca Royale

    Appreciation and a Second Neal Home in Boca Royale

    Dear Mr. Neal,

    Oftentimes, we are remiss in expressing our appreciation to individuals who go beyond their duties and responsibilities to provide outstanding service. The purpose of this communications is to acknowledge one of your team Construction Managers, Todd Ortlieb. Mr. Ortlieb has provided outstanding customer service during the building of our second Neal community home. It is the direct result of Mr. Ortlieb’s time and efforts as well as your other Boca Royale construction managers that we elected to purchase a second Neal home.

    Without hesitation. Mr. Todd Ortlieb has provided the best customer service in our experience purchasing numerous homes over the time span of forty years. Equally importantly, he is an individual that follows- thru with action in order to meet his customers needs and concerns. He is a professional, effective and efficient and gets the job done resulting in the highest quality build homes in spite of these difficult COVID times. Again. we thank you for his professional service and look forward to working with Todd as he completes our second home at Boca Royale. Truly, Todd is a great asset to your company and further enhances the superb Neal family community reputation. Please pass on to Todd our sincere appreciation for his great customer service.

    Best regards,

    Michael & Claudia Palella

    Boca Royale Golf & Country Club

  • Above and Beyond the Norm

    Above and Beyond the Norm

     

    My wife and I have just started moving in to our new Neal home in Grand Palm and I wanted to take a moment to say thank you. Your team did a great job and we are thrilled.

    I especially want to commend our project manager Brian Hill.  Brian did an outstanding job of making sure that our expectations were met.  We had built a home with another builder in Sarasota a few years ago and they did a nice job. But Brian made sure that our experience at Neal was above and beyond the norm.  Most importantly he did a great job of being available and communicating with us.

    In addition, every member of the team that we worked with including the folks at Neal Funding, Michael Kaitz and Noel Richards, were a pleasure as were Nicole Nici in Design and Michelle in Customer Service.

    Thank you for a beautiful home and congratulations on a great team.

    Sincerely,
    John and Barb Nissen
    Grand Palm

  • We could not have imagined a more favorable experience.

    We could not have imagined a more favorable experience.

    Dear Mr. and Mrs. Neal,

    As out-of-state buyers, we decided to begin our home search approximately 2.5 years before
    our target date of retirement, providing ourselves an ample timeline to thoroughly research
    prospective locations and educate ourselves about local builders. That research led us to
    Silverleaf.

    Agent Aaron Solari’s relaxed manner and genuine interest to be of service made him stand
    apart from all other agents. He was professional, informative and open, providing immediate
    answers to our many questions. His transparency communicated his complete confidence in
    the quality of a Neal home. Within a few months, we decided to buy from Neal.

    Cherie Picerno, a highly attentive customer care representative, was instrumental in making
    certain there were never any surprises or bumps in the road throughout our entire build
    process. Justine Sieloff, our design consultant, navigated us through the various Neal options,
    ensuring our personal style would be reflected in our home.

    We had apprehensions about living 1,000+ miles away from the build of our new home. Mike
    Tailerfer, our construction manager, put our concerns to rest and communicated his
    uncompromising commitment to delivering us a quality-built Neal home we would love.
    We are not often led to take the time to compose letters of testimony. However, on occasion
    there is exceptional service that warrants acknowledgement. We could not have imagined a
    more favorable experience.

    With our sincerest appreciation,

    Liz and Ty Bearden

    Silverleaf

  • Grateful at Home in Silverleaf

    Grateful at Home in Silverleaf

    On behalf of Chuck Dugan and I, we wanted to take a moment to send this letter and to thank you and your warranty department and team for the assistance they provided us during our first year in our new home at Silverleaf. We are grateful for all that you and your team did to make sure our house was in perfect working order. We are at the end of our warranty period and we ARE GRATEFUL for all that was done.

    Please pass on our thanks to Mark Borgiasz, Thomas Adams, Steve Tanaka, the scheduling person(s) and the office staff for their assistance.

    Sincerely,

    Robert Labelle
    Silverleaf

  • A Pleasant First Year at Home

    A Pleasant First Year at Home

    Dear Mr. Neal,

    We hope this finds you well. We would like to take a moment to share our true appreciation and respect for the professionalism our Neal Warranty representative, Jon Wasluk, displayed towards us for the past year in listening and resolving building issues with our new home. Jon was communicative and always took notes on all the issues we found and shared with him. He was organized, followed through on all his action items and checked periodically with us to see if contractors were performing repairs as requested. Jon was always punctual, friendly, pleasant, respectful, patient, and knowledgeable. Many times, Jon took the time to do repairs himself, if he felt confident that he could. We truly felt he cared about helping us and providing us with excellent service.

    We wish to reiterate how pleasant our first year was in our house and part of it was thanks to Jon who went over and beyond to be as helpful as possible to get all issues resolved. He perfectly represents excellence in service for Neal Communities.

    Sincerely,

    Joe & Valerie Flynn
    Boca Royale Golf & Country Club

  • A Wonderful Design Session

    A Wonderful Design Session

    Mr. & Mrs. Neal,

    We just wanted to take the time to give you a quick note regarding Marcela Serio and her professionalism and demeanor, while we were going through the process of design, other ancillary questions regarding the process and related questions about Neal and the community!

    Marcela was very helpful in answering so many question we had that are important to the future of our home. Originally, we were leaving the state and would come back at a later date, but Marcela was able to squeeze us in without making two extra trips and rearranging our flights. She not only saved us money but came in on her time. We really appreciated that and it made us feel important along with all the flexibility customers seek.

    During this process Marcela has been very knowledgeable, helpful, professional and attentive to our schedule needs and technical questions. She was even available on the weekends! She is a true asset to Neal, we refer to her as the “glue” that brings the entire purchasing process to another level.

    We look forward to our new home and we are sure the balance of the process in building will go according to the same professionalism that Marcela exhibited.

    Roma & Phil Rogers

  • Our Second Neal Home

    Our Second Neal Home

    Dear Mr. Neal,

    We recently contracted with your company to build the Endless Summer 3 in Canoe Creek. This will be our second Neal built home as we recently sold our Liberty 2 in Central Park.

    A week ago, we completed our selection process with the Design Center. It was a thoroughly enjoyable experience due to our designer, Justine Sieloff. Justine is very knowledgeable about the products we were able to view. She also made great suggestions, sometimes having us do an about-face on what we thought we wanted after she pointed out things we should consider. She made great suggestions keeping our taste and desires in mind.

    We left the session very happy and excited about our experience and that was due to the wonderful work of Justine. You are fortunate to have such a competent and personable team member.

    Sincerely,

    Chris & Neva Conlon
    Canoe Creek

  • We Never Hesitate to Refer Clients to You

    We Never Hesitate to Refer Clients to You

    Yesterday, we attended an orientation by Eric Bissler for our clients, purchasing in Verandah. I wanted to let you know what an exceptional job Eric did and I came away feeling even better about Neal than ever. Eric knows his product like the back of his hand and although he’s likely done hundreds of these orientations, he made the presentation interesting and informative and came across as though he genuinely cares about his product and wants the buyers to feel comfortable and happy with everything.

    He very patiently and thoroughly explained about every aspect of the home, appliances, equipment, landscaping, etc. Your company has a true gem in Eric and you’re very lucky to have him. Kudos to you!

    We have sold Neal homes in the past and have always felt good about Neal. Impressive, caring employees like Eric further instill why we never hesitate to refer clients to Neal Communities.

    Sue & Tom Demogenes
    RE/MAX Realty Team

     

  • Impressed at Avalon

    Dear Mr. Neal,

    We purchased one of your homes in Avalon of Naples. This letter is on behalf of one of your employees, Thomas Mamone (Warranty Representative). We would like to take this opportunity to express how very impressed we are with Tommy’s overall diligence, mannerism and kindness. When there were problems that arose, he was there on the spot, correcting what needed to be fixed and in a timely fashion. Tommy is an exceptional and diligent worker. He consistently brings his all and it shows in his constant effort to get the job done.

    Having an employee on your team such as Tommy is truly a huge asset to your company. It isn’t everyday that someone takes his time to make things right. We are blessed to have met him and work with him.

    Sincerely,

    Robert and Marie Segretto
    Avalon of Naples

  • Happy at Indigo

    Happy at Indigo

    EVERYTHING IS PERFECT!

    One person I need to mention is Louise Randazzo, your agent who showed our home. This lady is OUT OF THIS WORLD. She has a smile on her face, in any difficult situation. When I called her at least 15 different times and asked good, average and stupid questions, she already had an answer or found me the answer one way or another. She is a wonderful human being who shows compassion to everyone.

    She treated me and my wife as if we were the only customers she had, when she had multitude of clients waiting. She went way beyond her call of duty to help us get settled in our new Neal Communities home and even followed up with us to see if our situation was resolved. She is worth gold! She makes your organization proud!!

    I am so glad I met this wonderful lady through your organization.

    Liyanage & Iranthie Fernando
    Indigo