Category: Good Letters

Dear Mr. Neal,

We just want to take this opportunity to tell you how very pleased we were from day one with Monica Bishop, Sales Associate and Nicole Nisi, Design Consultant.

After searching for the best community that would fit all our needs for over 2 solid days we were ready to go back to Miami when we stumbled upon your resort, Grand Palm. We had every intention of just walking in and out. Two solid hours later, we were still communicating and being shown the area by Monica. We even had the “ah ha moment” we were both waiting for!

Weeks later, we had the most detailed, complete and unique experience with Nicole Nisi, who went way beyond the call of duty and shared so much with us. We totally were open to all of her suggestions, ideas and comparisons to what we thought would be appropriate for our new home. She explained everything in detail and was extremely patient and understanding to our needs and wants.

Our experience was way beyond what we had ever anticipated at your company and we will continue to share this with others.

Pamela & John Marshall
Grand Palm

Dear Mr. Neal:

Recently we contracted to have our second home built in Grand Palm. We originally purchased a villa and after two years, decided that we were ready to upgrade to a larger home. We are so happy that we did because we could not love the house more than we do; it is truly amazing. Mr. Neal, I am writing to you to let you know exactly why we love the house.

This letter is based on real life experiences in the home building market and I am hoping you give the proper credit due to our builder Marshall Kutz.

From the day that Marshall first contacted us, he was respectful and convincing that he was in “partnership” to provide us with a product that would more than satisfy our expectations. He considered our experience with home building as he developed a relationship that ultimately allowed us to trust that he was building our home as if it were his own. Marshall stayed in touch and quickly responded to any of our concerns.

The day we walked through our new home, I will never forget how Marshall insisted that we walk around the side of the house to the rear yard before entering the front door. Again, he added that “Marshall” touch, remembering how important it was to me for the house to be positioned so that we could have a direct view of the pond. His presentation of the view was grand, personal and sheer delight. A moment I will always remember with a smile!

Thank you for taking the time to read this important message. It is far too often that people communicate deficiencies when there are certainly good stories to be told. I know that you must be proud to have someone like Marshall on your team, and we are proud to live in a house that boasts the quality that he demanded during the building process.

Hats off to Neal Communities and Marshall Kutz!

John & Joanne Schmidt
Grand Palm

Dear Mr. Neal,

We just wanted to thank the Neal Warranty Department and Steve Tanaka, in particular, for addressing a plumbing leak that occurred within our walls. The damage and repair issues were addressed in a professional and timely manner. We truly appreciate Neal Communities for shouldering the responsibility for this unfortunate event. We also appreciate the speed and concern with which the repair was done. The walls and baseboards look better than new!

We understand that there are always going to be issues that may or may not be solved by the home’s warranty. We know that you and those who work for Neal Communities will always give residents an honest and fair response to their questions. We are very happy to be here in Grand Palm with that kind of support from people like yourself and Steve Tanaka.

Your help and cooperation is greatly appreciated!

Michael & Jeanne Vagnetti
Grand Palm

As a single woman and solely responsible for the my Ridge home and its repairs, I recently experienced both toilets malfunctioning at the same time. I started looking for plumbers to fix the problem, but something told me to reach out to Nelson Belanger remembering he has been son helpful during the warranty period. Right before I made a decision to hire a plumber, I left a message for Nelson, hoping there was a chance he could help me. He returned my call promptly and told me that I was still under warranty period for mechanical issues/plumbing. Needless to say, that was music to my ears.

It goes without saying that you would normally think that’s how it is supposed to work with people in the service industry. Warranty people should follow-through as one expects. That’s not always the case. However, you have a “gem” in Nelson Belanger. He is one awesome warranty representative. I’m sure it’s not surprising to anyone who has worked with Nelson; that he continues to provide exceptional service to the best of his ability. I belive wholeheartedly that although I don’t know Nelson personally, I am confident in saying, he must care about every facet of his life in the same way; he is a lovely human being.

It is paramount that Neal Communities fulfill its promise to their homebuyers by providing the best quality of life in all general matters relating to the home. In this current social and economic climate, it is important that as a homeowner that I can rely upon that, starting with corporate and general employees.

Thank you for hiring Mr. Belanger. It certainly speaks volumes about your ability and standards of excellence to employ the best personnel to fulfill the company’s goals. I want you to know that you are valued and appreciated, as much as I value Nelson Belanger.

Respectfully,

Cate Blank
The Ridge at Crossing Creek

I just wanted to say how happy I have been with our new home. It’s a quality home with great looks. The best part of the whole process has been working with the people of Boca Royale. Our salesperson, Dawna Bruner, has been fantastic. Mark Sochar also was a huge help in our home buying process.

We used your Neal Finance team and was surprised how easy and stress-free it was. All great to work with.

Finally, we have been dealing with Nick Fonczak on any issues with our new home. I really can not say enough good things about how he answers text messages quickly and deals with a problem ASAP. All we have had issues with is very small, minor problems and Nick handles them all as if they are extremely important.

I don’t know how the other Neal Communities are with customer service but Boca Royale is amazing. We are looking forward to many years here and I just wanted to let you know how good we have been treated.

Thank you,

Steven Engledow
Boca Royale

Dear Mr. Neal,

I am so elated we chose Neal Communities to build our home. My husband and I have been excited from the very start to the walk-thru of the home today.

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